Yes, for items we have listed on our website, you can order as much as you want without worrying about them being out of stock. We will process your order after all requirements for purchasing “Tax-free” with us are completed.
You can browse from our category or search for brands by name or keyword of the product you want to buy. If the product you want is not on our website, don’t worry; please contact our admin, who will help you buy the product tax-free from Japan and list it on our website for future customers.
You can cancel anytime without a cancellation fee UP TO 7 days before your departure date. After that day, you need to pay 10% of the cancellation fee.
Yes, you have to come to Japan to pick up your order at our office or have it delivered to your hotel.
All products that have been purchased cannot be exchanged. Therefore, we would like to remind Buyers to choose the right product with the right variety.
Yes, we can. Please remember that additional shipping costs will be calculated, and We will declare the exact description and value of your order for customs clearance. We cannot “undervalue” our shipment for any purpose. For example, if your order weighs 1.3 kg in the Asia region, then the shipping cost will be 3,850 yen (up to 1.5 kg in the second zone).
| Weight | Zone | First Zone | Second Zone | Third Zone | Fourth Zone | Fifth Zone |
| Region | China, South Korea, Taiwan | Asia (excluding China, South Korea, Taiwan) | Oceania, Canada, Mexico, Middle East, Europe | U.S. (including Guam and other U.S. territories) | Central and South America (excluding Mexico), Africa | |
| Up to 500g | 1,450 | 1,900 | 3,150 | 3,900 | 3,600 | |
| Up to 600g | 1,600 | 2,150 | 3,400 | 4,180 | 3,900 | |
| Up to 700g | 1,750 | 2,400 | 3,650 | 4,460 | 4,200 | |
| Up to 800g | 1,900 | 2,650 | 3,900 | 4,740 | 4,500 | |
| Up to 900g | 2,050 | 2,900 | 4,150 | 5,020 | 4,800 | |
| Up to 1kg | 2,200 | 3,150 | 4,400 | 5,300 | 5,100 | |
| Up to 1.25kg | 2,500 | 3,500 | 5,000 | 5,990 | 5,850 | |
| Up to 1.5kg | 2,800 | 3,850 | 5,550 | 6,600 | 6,600 | |
| Up to 1.75kg | 3,100 | 4,200 | 6,150 | 7,290 | 7,350 | |
| Up to 2kg | 3,400 | 4,550 | 6,700 | 7,900 | 8,100 | |
| Up to 2.5kg | 3,900 | 5,150 | 7,750 | 9,100 | 9,600 | |
| Up to 3kg | 4,400 | 5,750 | 8,800 | 10,300 | 11,100 | |
| Up to 3.5kg | 4,900 | 6,350 | 9,850 | 11,500 | 12,600 | |
| Up to 4kg | 5,400 | 6,950 | 10,900 | 12,700 | 14,100 | |
| Up to 4.5kg | 5,900 | 7,550 | 11,950 | 13,900 | 15,600 | |
| Up to 5kg | 6,400 | 8,150 | 13,000 | 15,100 | 17,100 | |
| Up to 5.5kg | 6,900 | 8,750 | 14,050 | 16,300 | 18,600 | |
| Up to 6kg | 7,400 | 9,350 | 15,100 | 17,500 | 20,100 | |
| Up to 7kg | 8,200 | 10,350 | 17,200 | 19,900 | 22,500 | |
| Up to 8kg | 9,000 | 11,350 | 19,300 | 22,300 | 24,900 | |
| Up to 9kg | 9,800 | 12,350 | 21,400 | 24,700 | 27,300 | |
| Up to 10kg | 10,600 | 13,350 | 23,500 | 27,100 | 29,700 | |
| Up to 11kg | 11,400 | 14,350 | 25,600 | 29,500 | 32,100 | |
| Up to 12kg | 12,200 | 15,350 | 27,700 | 31,900 | 34,500 | |
| Up to 13kg | 13,000 | 16,350 | 29,800 | 34,300 | 36,900 | |
| Up to 14kg | 13,800 | 17,350 | 31,900 | 36,700 | 39,300 | |
| Up to 15kg | 14,600 | 18,350 | 34,000 | 39,100 | 41,700 | |
| Up to 16kg | 15,400 | 19,350 | 36,100 | 41,500 | 44,100 | |
| Up to 17kg | 16,200 | 20,350 | 38,200 | 43,900 | 46,500 | |
| Up to 18kg | 17,000 | 21,350 | 40,300 | 46,300 | 48,900 | |
| Up to 19kg | 17,800 | 22,350 | 42,400 | 48,700 | 51,300 | |
| Up to 20kg | 18,600 | 23,350 | 44,500 | 51,100 | 53,700 | |
| Up to 21kg | 19,400 | 24,350 | 46,600 | 53,500 | 56,100 | |
| Up to 22kg | 20,200 | 25,350 | 48,700 | 55,900 | 58,500 | |
| Up to 23kg | 21,000 | 26,350 | 50,800 | 58,300 | 60,900 | |
| Up to 24kg | 21,800 | 27,350 | 52,900 | 60,700 | 63,300 | |
| Up to 25kg | 22,600 | 28,350 | 55,000 | 63,100 | 65,700 | |
| Up to 26kg | 23,400 | 29,350 | 57,100 | 65,500 | 68,100 | |
| Up to 27kg | 24,200 | 30,350 | 59,200 | 67,900 | 70,500 | |
| Up to 28kg | 25,000 | 31,350 | 61,300 | 70,300 | 72,900 | |
| Up to 29kg | 25,800 | 32,350 | 63,400 | 72,700 | 75,300 | |
| Up to 30kg | 26,600 | 33,350 | 65,500 | 75,100 | 77,700 | |
We will deliver it to your hotel one day before you check in. You will need to confirm and receive your order when you check in. Or you can pick up your order at our store (see detailed information in our website’s pickup or delivery hotel section).
We are selling products at a similar price to retail stores you find in Japan (see “reference price” link); hence, we are not offering discounts for bulk purchases unless there is an agreement between Easy Shop and the customer.
Yes, Easy Shop will need to report to the authority (the Japan Tax Office) for each TAX-FREE sale, which needs information like a passport, tickets, and Japan entry stamp.
Please confirm the content and quantity of your order when you receive the package. The package will be SEALED after you confirm and sign the receipt.
Requests for returns and funds can be made only if:
1. The product you received is damaged, defective, or does not work properly.
2. The product does not match the order or is different from the photo or product description.
3. You need to take a picture of the content BEFORE signing the receipt document and share it with our Admin via messaging apps.
We have Bank transfers, PayPal, Alipay, and Payoneer.
No, you need to make full payment of your order 7 days before your departure (at the latest).
